Here at Velodyne we are fully aware of the importance of customer service. Because we believe in our products and we care about our customers we are dedicated to providing excellent service and support. Our ultimate goal: to provide you with a positive customer service experience that exceeds industry expectations.
To ensure that our customer’s receive the best care we can offer we have established a set of values for our customer service department. First, we strive to respond to respond to our customer’s question promptly. You may contact customer service via email (email@example.com) or by phone (toll free, 855.219.4717). We try our best to respond to emails and messages on the same day but certainly no more than 24 hours after receiving it. Second, we address the issue at hand. We offer a solution to the problem and if the solution is not satisfactory we suggest something else until either the issue is resolved or determine that we cannot fix the problem. Third, if we are unable to correct the problem we will try to direct the customer to someone who can help. Finally, the last value that we have is to always stay positive. This enables us to get as creative as necessary so that the customer walks away feeling we provided the best solution possible. By staying true to these values we will continue to maintain customer satisfaction and loyalty that has been built over the last 32 years.