From time to time our customer service department gets an email or phone call about the Bluetooth function on either the vFree or vBold headphones. Customers will typically say that the Bluetooth feature has stop working for some strange reason and they are not sure what to do. If you find yourself in this situation do not panic. There is a simple procedure that will fix this problem the majority of the time.
After fully charged, try this:
Software reset (paired device list reset)
In the off mode press and hold the power and volume down (-) keys > 8 seconds, the LED indicator will flash quickly alternating red and blue.
If that does not fix the issue then try a hardware reset.
Hardware reset (use if the headset malfunctions and is unresponsive)
While charging the headset press both the power and volume up (+) keys.
If neither of these fix the issue then there may be something else wrong with your headphones in which case you should contact or customer service department at firstname.lastname@example.org.