Shipping & Returns
Velodyne offers free ground shipping on orders $50 or more to addresses in the lower 48 states in the United States (Excluding Hawaii and Alaska). Depending on the product, Velodyne Direct ships all packages with USPS/UPS, except for any 15 or 18 inch subwoofers which need to be shipped via truck. Depending on when you place your order, it can take anywhere from 2-10 days for you to receive your order within the contiguous United States; orders shipping to AK, HI, and Puerto Rico may take longer. Expedited shipping (3-day, 2-day, overnight) is available. You can obtain an upfront quote for expedited shipping costs from the shopping cart prior to check out.
Please check your tracking information to ensure that someone is available to receive the product upon delivery. Velodyne require signatures at the time of delivery. Note that many products are quite heavy and may require multiple people to lift, UPS or Freight carriers will not bring packages into your home.
Customers will be automatically charged sales tax where applicable. We are required by law to collect sales tax on deliveries to California.
Sorry, but we are unable to fill orders outside of the US (50 states, DC and Puerto Rico). We also cannot ship to APOs or other US territories. We apologize for any inconvenience. Please use our International Distributor Search to locate a distributor in your country.
Please confirm before you checkout that your shipping address is correct. Contact customer service to see if an address can be changed. There may be extra charge for this service which will be assessed at the time of the request. PLEASE, avoid this extra charge by verifying you have the correct address before checkout!
DAMAGED ITEMS – Due to shipping
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.
Purchases from Velodyne.com: 30-day full refund* You may return merchandise purchased from Velodyne.com within 30-days after delivery of your purchase for a full refund minus the return shipping and any expedited shipping fees. All returns require a return authorization; please call 408-465-2851 or contact firstname.lastname@example.org. Upon receipt, our technicians will review all returns. All returns must:
- Have a valid return authorization
- Have been returned in the original box and packaging
- Be complete with all supplied accessories
- Be in “like new” condition.
Failure to comply with any of these conditions may result in either the item being refused or be assessed a 20% restocking fee.
Note: If you received a promotional item in addition to your purchase, you must return the promotional item to receive the full refund. If you do not, you will receive the full refund less the value of the promotional item.
REFUNDS, CREDITS AND BALANCES DUE *
As soon as the Velodyne receives and processes your return, we will notify you via email. We will issue the credit utilizing the same method as the original purchase was made. The credit will be issued within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.
* EXPEDITED shipping/handling will not be refunded.
General Warranty Information
Defective Velodyne Branded Products
If you believe you have a defective product, call Velodyne Customer Service at 1-408-465-2851 7:30AM and 3:30PM PST M-F). They will take you through the steps to fix it, or if it can't be fixed, will arrange to repair or replace your product according to the terms of your product warranty. See the warranty information below or refer to your product's owner's manual for warranty details.
Defective Products must be shipped in the original shipping container or its equivalent, together with proof of purchase, prepaid insured to the address supplied by Velodyne’s Customer Service. Contact us for instructions from other locations. Products must be shipped in the original shipping container or its equivalent; in any case the risk of loss or damage in transit is to be borne by you. If upon examination at the Factory it is determined that the unit was defective in materials or workmanship at any time during this Warranty period, Velodyne will, at its option, repair or replace this Product at no additional charge, except as set forth below.
All replaced parts and Products become the property of Velodyne. Products replaced or repaired under this warranty will be returned to you, within a reasonable time, freight prepaid.
This warranty does not include service or parts to repair damage caused by accident, disaster, misuse, abuse, negligence, inadequate packing or shipping procedures, commercial use, voltage inputs in excess of the rated maximum of the unit, cosmetic appearance of cabinetry not directly attributable to defect in materials or workmanship, or service, repair, or modification of the Product which has not been authorized or approved by Velodyne. This warranty shall terminate if the Serial number on the Product has been removed, tampered with or defaced.
This warranty is in lieu of all other expressed Warranties. If this Product is defective in materials or workmanship as warranted above, your sole remedy shall be repair or replacement as provided above. In no event will Velodyne be liable to you for any incidental or consequential damages arising out of the use or inability to use the Product, even if Velodyne has been advised of the possibility of such damages, or for any claim by any other party. Some states do not allow the exclusion or limitation of consequential damages, so the above limitation and exclusion may not apply to you. All implied warranties on this Product are limited to the duration of this expressed Warranty. Some states do not allow limitation on how long an implied Warranty lasts, so the above limitations may not apply to you. This Warranty gives you specific legal rights, and you also may have other rights which vary from state to state.
The Warranty terms and conditions applicable to Products purchased in other countries are available from the Velodyne Custom Installers/Distributors in such countries.
Velodyne Warranty Information
For Warranty informtion please check out the Subwoofers Warranty Page.
1-Year Limited Warranty on Headphones (Replacement Only)
The warranty is VOID if the serial number of the item has been removed or defaced. For the precise and legal terms of the warranty on a given product, refer to the owner's manual. An Acrobat Reader file of the owner's manual can be found on each product's web page. If you have any questions about your warranty coverage, or you think you need service, call Velodyne Customer Service at 1-408-465-2851. We're here to help you get the most from your new audio equipment.