Return Policy 

Purchases from Velodyne.com: 30-day full refund* You may return merchandise purchased from Velodyne.com within 30-days after delivery of your purchase for a full refund minus the return shipping and any expedited shipping fees. All returns require a return authorization; please call 408-465-2851 or contact service@velodyne.com. Upon receipt, our technicians will review all returns. All returns must:

• Have a valid return authorization
• Have been returned in the original box and packaging
• Be complete with all supplied accessories
• Be in “like new” condition.

Failure to comply with any of these conditions may result in either the item being refused or be assessed a 20% restocking fee.

Note: If you received a promotional item in addition to your purchase, you must return the promotional item to receive the full refund. If you do not, you will receive the full refund less the value of the promotional item.

* EXPEDITED shipping will not be refunded. 

Note: If you received a promotional item in addition to your purchase, you must return the promotional item to receive the full refund. If you do not, you will receive the full refund less the value of the promotional item.

If we receive product back without an RMA (Return Authorization Number) no credit will be issued.

Refunds, Credits, and Balances Due*

As soon as the Velodyne receives and processes your return, we will notify you via email. We will issue the credit utilizing the same method as the original purchase was made. The credit will be issued within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle. 

* EXPEDITED shipping/handling will not be refunded. 

General Warranty Information 

Defective Velodyne Branded Products
If you believe you have a defective product, call Velodyne Customer Service at 1-408-465-2851 (7:30AM to 4:30PM PST M-F). They will take you through the steps to fix it, or if it can't be fixed, will arrange to repair or replace your product according to the terms of your product warranty. See the warranty information below or refer to your product's owner's manual for warranty details.

Product warranty is VOIDED when products leave the United States due to international voltage disparities.  Product modification/service by non-authorized Velodyne service centers or Velodyne may void the product warranty.

Shipping Instructions: Defective Products must be shipped in the original shipping container or its equivalent, together with proof of purchase, prepaid insured to the address supplied by Velodyne’s Customer Service. Contact us for instructions from other locations. Products must be shipped in the original shipping container or its equivalent; in any case the risk of loss or damage in transit is to be borne by you. If upon examination at the Factory it is determined that the unit was defective in materials or workmanship at any time during this Warranty period, Velodyne will, at its option, repair or replace this Product at no additional charge, except as set forth below.

All replaced parts and Products become the property of Velodyne. Products replaced or repaired under this warranty will be returned to you, within a reasonable time, freight prepaid.

This warranty does not include service or parts to repair damage caused by accident, disaster, misuse, abuse, negligence, inadequate packing or shipping procedures, commercial use, voltage inputs in excess of the rated maximum of the unit, cosmetic appearance of cabinetry not directly attributable to defect in materials or workmanship, or service, repair, or modification of the Product which has not been authorized or approved by Velodyne. This warranty shall terminate if the Serial number on the Product has been removed, tampered with or defaced.

This warranty is in lieu of all other expressed Warranties. If this Product is defective in materials or workmanship as warranted above, your sole remedy shall be repair or replacement as provided above. In no event will Velodyne be liable to you for any incidental or consequential damages arising out of the use or inability to use the Product, even if Velodyne has been advised of the possibility of such damages, or for any claim by any other party. Some states do not allow the exclusion or limitation of consequential damages, so the above limitation and exclusion may not apply to you. All implied warranties on this Product are limited to the duration of this expressed Warranty. Some states do not allow limitation on how long an implied Warranty lasts, so the above limitations may not apply to you. This Warranty gives you specific legal rights, and you also may have other rights which vary from state to state.

The Warranty terms and conditions applicable to Products purchased in other countries are available from the Velodyne Custom Installers/Distributors in such countries.

Velodyne Product Specific Warranty Information

For updated subwoofer warranty information, please click here 

1-Year Limited Warranty on Headphones (Replacement Only)
The warranty is VOID if the serial number of the item has been removed, tampered with or defaced. For the precise and legal terms of the warranty on a given product, refer to the owner's manual. An Acrobat Reader file of the owner's manual can be found on each product's web page. If you have any questions about your warranty coverage, or you think you need service, call Velodyne Customer Service at 1-408-465-2851. We're here to help you get the most from your new audio equipment.

Comments and Review Policy

User-submitted product reviews undergo moderation before they are posted. Reviews that are irrelevant will not be approved. Off-topic comments, profanity, specific pricing information and references to specific competitors will be edited out by moderators, but other review content will never be altered or added.

Errors on Our Site

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Velodyne reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed. 

If your payment has already been processed for the purchase when your order is cancelled, Velodyne will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. 

If you cannot use our convenient online shopping catalog, you may be using an outdated browser. To view content and place orders on our Web site, we recommend that you use the most recent version of Microsoft Internet Explorer, Netscape Navigator, Opera, Firefox, Google Chrome or Safari.

Never send credit card numbers via email, as it is not a secure practice. 

INTERNATIONAL ORDERS At this time Velodyne.com is only shipping to the 50 Unites States, District of Columbia, and Puerto Rico.  We apologize for any inconvenience. Please use our International Distributor Search to locate a distributor in your country.

Defective Items See Warranty Policy  Limits of Responsibility We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.  Price and/or Description Changes All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.  When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.