Terms & Conditions

Placing an order with Velodyne
Direct 

You can place orders through www.Velodyne.com any time, day or night. All orders will be processed within 48 hours based on normal business days/hours. Customer Service Representatives are available to assist you from 7:30 AM to 3:30PM, Monday - Friday, Pacific Standard Time. Please contact them at 408-465-2800.

Sales Tax

Velodyne.com does not charge sales tax for orders shipped outside of California. 

On-line Payment Options 

Methods
Velodyne accepts American Express, Visa, MasterCard, and Discover credit cards, and debit cards with Visa or MasterCard registered in the United States. 

We do not accept c.o.d. orders.

Velodyne reserves the right, at our sole discretion, to cancel or refuse any order for any reason at any stage of the online ordering process, including after an order has been submitted and whether or not the order has been confirmed. Some situations that may result in cancellation include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our Credit and Risk Assessment departments. We may also require additional verifications or information before accepting any order. We will attempt to contact you if all or any portion of your order is canceled, or if additional information is required to accept your order.

Proof of Purchase 

Velodyne will send you a confirmation of your order via email when you place an order online. If you place an order online, you will also be directed to a confirmation page. This page will serve as proof of purchase.

Sales to United States 

U.S. Sales Only
The Velodyne Direct store currently sells and ships products within the 48 United States only.

Shipping Options

Depending on the product Velodyne Direct ships all packages USPS/UPS, except for any 15 or 18 inch subwoofers which need to be shipped via truck. We offer FREE Ground Shipping for orders $50 or more to 48 contiguous United States. Orders shipping to Hawaii and Puerto Rico are transported by air. Depending on when you place your order, it can take anywhere from 7-10 days for you to receive your order if it is shipping to the 48 contiguous United States. If your order is shipping to AK, HI, or Puerto Rico, shipping times may vary and are likely to exceed 7 days.

Please confirm before you checkout that your shipping address is correct. Contact customer service to see if an address can be changed.  There may be extra charge for this service which will be assessed at the time of the request.   PLEASE, avoid this extra charge by verifying you have the correct address before checkout!

Please check your tracking information to ensure that someone is available to receive the product upon delivery. Note that many products are quite heavy and may require multiple people to lift.

Damaged Items – Due to shipping
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order. 

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.  

Return Policy

If you are not satisfied with your product, please notify Velodyne within 45 days of your purchase date and we will provide you a full refund.

Return Process

Prepare to provide the following information:

  • Provide a valid shipping address
    • providing an incorrect "ship to" address may result in additional shipping charges.
    • The customer is responsible for all shipping charges.
  • Provide valid customer information.
    • Customer name
    • Customer contact number and email address

Proper packaging of the product to be returned is required as follows

  • The product must be packaged in its original box and packaging material.
  • All of the provided accessories must accompany the return.
    • Noncompliance of the packaging requirements may result in additional charges
    • The returned product must be returned in its original condition; noncompliance may result in additional charges
    • A valid Velodyne Return Order (RO) number must be referenced on all shipping documentation

All Returns must be accompanied by a valid Velodyne Return Order (RO) number

  • Please call Velodyne Customer Service at 408-465-2800 or email us (service@velodyne.com), and a customer service technician will take your order and provide you with an RO number.
  • The assigned RO number must be on all correspondences regarding the returned item(s).
  • Items sent to Velodyne without an RO number will not be processed and will be refused.

The customer will be notified via e-mail as soon as Velodyne completes the processing of the return

  • Credits, or due balances, will be issued in the same method utilized for the original purchase.
  • The credit, or due balances, will be issued within 10 business days of Velodyne’s e-mail notification.
  • The credit, or due balances, will be reflected on your statement within two billing cycles per your financial institution’s policy.

Failure to comply with the stated return process may result in the item being refused and returned to the customer without being serviced. If accepted, the returned product may be assessed an additional 25% restocking fee.

General Warranty Information

Warranty Durations

New subwoofers:2 years
Standalone Amplifiers (SC Series):   2 years
Refurbished subwoofers:1 year
Refurbished Amplifiers:1 year
Headphones:1 year
Non-Warrantied Repaired items:1 year

The warranty does not cover cosmetic damage.

This warranty is void if product is sold or transferred to another party.

During the warranty period, Velodyne Acoustics, Inc. (“Velodyne”), will repair or replace any defective parts free of charge. (Warranty repairs will utilize new or refurbished material at Velodyne’s discretion.)

If warrantied product is no longer available, or not repairable, Velodyne will, at its discretion, replace the original item with a substitute product of equal or greater value. This replacement unit may be new or refurbished.

Validating your warranty

When obtaining a warranty service at a Velodyne Authorized Service Center, be prepared to provide proof of original ownership by presenting the original sales invoice.

This warranty is only applicable to

Products purchased in the United States or Canada (For products purchased outside the United States or Canada, please consult your local Authorized Velodyne Dealer)

This warranty is void if:
  • Defects or damages resulted from the use of an amplifier or controller other than the one originally supplied with the subwoofer or damaged from modifications, repairs or services made by anyone other than a Velodyne Authorized Service Center
  • Defects or damages are caused by improper use, improper maintenance, accidents, abuse, or natural disaster
  • Defects or damages are caused by improper shipment packaging or in-transit shipping damage
  • Product serial number has been altered, removed, or defaced
  • Product has been moved outside the country of its original purchase
  • Product was purchased through an unauthorized reseller
To obtain service under warranty:

Please contact the Dealer where the original purchase was made or contact an Authorized Velodyne Dealer or Velodyne Authorized Service Center

If you are seeking service directly through Velodyne, please have a purchase invoice available

Once a Velodyne Customer Service Representative has validated warranty, a Return Order number (RO) will be issued and Return instructions will be provided.

Comments and Review Policy

User-submitted product reviews undergo moderation before they are posted. Reviews that are irrelevant will not be approved. Off-topic comments, profanity, specific pricing information and references to specific competitors will be edited out by moderators, but other review content will never be altered or added.

Errors on Our Site

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Velodyne reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed. 

If your payment has already been processed for the purchase when your order is cancelled, Velodyne will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. 

If you cannot use our convenient online shopping catalog, you may be using an outdated browser. To view content and place orders on our Web site, we recommend that you use the most recent version of Microsoft Internet Explorer, Netscape Navigator, Opera, Firefox, Google Chrome or Safari.

Never send credit card numbers via email, as it is not a secure practice. 

INTERNATIONAL ORDERS

At this time Velodyne.com is only shipping to the 50 Unites States, District of Columbia, and Puerto Rico.  We apologize for any inconvenience. Please use our International Distributor Search to locate a distributor in your country.

Defective Items

See Warranty Policy 

Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

Price and/or Description Changes

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. 

When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable. 

vPoints

The minimum vPoints that can be applied to your purchase is 200 vPoints. 

Velodyne e-Gift Card

By accepting and retaining the e-gift card, you agree to these terms and conditions, as well as future terms and conditions and program/service changes. We reserve the right to change the format, elements, and terms and conditions of the e-gift card program at any time without notice.

Use of Card

The Velodyne e-gift card is not a credit card and has no cash value. The Velodyne e-gift card cannot be applied to past purchases. No returns or refunds are accepted on gift cards (including expired gift cards). The e-gift card is limited to the amount of funds associated with the gift card. You cannot increase the funds on the gift card. The e-gift card may only be used by customers in the United States and District of Columbia to make a purchase of subwoofers, headphones, and accessories from velodyne.com. The e-gift card is only valid on velodyne.com.

Delivery and restrictions

The Velodyne e-gift card ships separately from purchase and should arrive in 25 days from the time the order is placed via email and carries a 90-day expiration (except where prohibited by law). The gift card will be emailed to the email address the order is placed with.

Card Expiration

Every e-gift card has an expiration date (3 months from the date the gift card has been emailed). The e-gift card expiration date can be found next to the e-gift card code. After that date, the funds will expire and remaining funds on the gift card are forfeited.

Returns

The e-gift card is not valid if eligible product is returned for a refund. If eligible product is returned for a refund after the card has been redeemed, the value of the redeemed card will be deducted from the refund amount.

If you happen to return a product that was purchased with the e-gift card. Credits for returns accepted by Velodyne will be allocated back to the e-gift card (in the amount of the portion of the purchase paid with your e-gift card) as long as the gift card is NOT expired. If you receive credit, the portion paid with the e-gift card will be allocated back to the e-gift card within 72 hours after Velodyne receives and processes your returned merchandise. If the card happens to be expired, no credit or cash refund will be issued and the remaining funds on the card are forfeited.

Misuse of e-Gift Card

If we suspect misuse of the e-gift card, it may be suspended or terminated. We may cancel the e-gift card at any time without notice.

Revision
65-0024 AUDIO TERMS & CONDITIONS OF SALE Rev A